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IT Service Management

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  • For Staff

IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.

ITSM processes include:

  • Incident Management
  • Service Request Management
  • Change Management
  • Knowledge Management
  • Problem Management

ITSM processes are supported by the following applications:


IT Knowledge Base

IT Service Catalog

IT/AT Change Calendar & Change Management Tool (VPN required off campus)


Request ITSM Services


Latest release -

No Release Notes.


UNH IT Service Desk
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