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IT Service Management

(All Campuses)
Edit IT Service Management Task

  • This Task has been designed for use by Staff. For Staff

IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.

ITSM processes include:

  • Incident Management
  • Service Request Management
  • Change Management
  • Knowledge Management
  • Problem Management

ITSM processes are supported by the following applications:


IT Knowledge Base

IT Service Catalog

IT/AT Change Calendar & Change Management Tool (VPN required off campus)


Request ITSM Services


Latest release -

No Release Notes.


UNH IT Help Desk
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