IT Service Management
(All Campuses)
Description
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- This Task has been designed for use by Staff. For Staff
IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.
ITSM processes include:
- Incident Management
- Service Request Management
- Change Management
- Knowledge Management
- Problem Management
ITSM processes are supported by the following applications:
IT/AT Change Calendar & Change Management Tool (VPN required off campus)
Screenshots
Latest release -
No Release Notes.