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IT Service Management

(All Campuses)
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Description

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  • This Task has been designed for use by Staff. For Staff

IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.

ITSM processes include:

  • Incident Management
  • Service Request Management
  • Change Management
  • Knowledge Management
  • Problem Management

ITSM processes are supported by the following applications:

TeamDynamix

IT Knowledge Base

IT Service Catalog

IT/AT Change Calendar & Change Management Tool (VPN required off campus)

 

Request ITSM Services

Screenshots

Latest release -

No Release Notes.

Contacts

UNH IT Service Desk
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