IT Service Management
(All Campuses)
Description
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IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community. ITSM processes include Incident Management, Service Request Management, Change Management, Knowledge Management, and Problem Management.
ITSM processes are supported by the following applications:
- Remedy
- Change Management Model
- TeamDynamix
- IT Knowledge Base
- IT Service Catalog
Request ITSM Application Services
Report Problem with an ITSM Application
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